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Key Tasks and Responsibilities:

• Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications.

• Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution.

• Provision of site setups, from design to production.

• Minimum 1 day per week on one of our construction sites, providing & maintaining IT services.

• Provision of mobile phones and associated accessories.

• Active directory account management (including starters/leavers).

• Ensuring the smooth operation of IT systems (Exchange 365, Manage Engine Service Desk Plus, Mimecast, Webroot, Websense).

• Providing support for Specialist systems (AutoCAD, Bluebeam, Asta Powerproject, Lecia).

• Providing support to Network Infrastructure (Starlink, Network Switches and Access Points, Ubiquiti Wireless systems).

• Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).

• Maintain and Improve Departmental documentation.

• Support compliance efforts (e.g. PCI DSS, Cyber Essentials, GDPR, etc).

Qualities and Capabilities:

• Believe in and uphold our company values.

• Minimum of 5 years’ practical experience in an IT support / service function role.

• Working knowledge of MS Office products including Access and SharePoint.

• Demonstrable customer service-oriented skills.

• Full Driving License (Manual) and own car.

• Right to Work in UK documentation.